Many of my friends have recently switched to Ubuntu, making me the tech-support guy again. Not that I like to play that role, but if there's something new to learn, then I'm game!
Unfortunately, the support has largely been anti-climatic. When the wireless wasn't working on a friend's laptop, he lugged it to my lab, only to find out that the "wireless enable" switch was off. Turning it on got it working immediately.
Another friend recently installed Ubuntu, and he has a TV tuner. It worked out of the box, except that there was no sound. We finally tracked it down to a mute AUX mixer control. Raising the volume there got that working again.
The second could be attributed to bad defaults -- the AUX control isn't shown by default, and is muted too, but frankly there are no sane defaults in this case.
Thankfully both of these friends do read manuals and explore, so helping them is not quite the pain it usually is.
There have been more "complex" problems that I've handled, installing the Flash and Java plugins on a 64-bit machine. Neither are officially supported (Java's 64-bit JRE ships without the browser plugin!), so problems are to be expected. For Flash, nspluginwrapper worked like a charm, but for Java, the only recourse was a custom 32-bit install of Firefox.
Tech support is boring, especially when you've done it again and again. And these days, if the problem is something that Google can solve, I refuse to solve it. Sometimes rudely.
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